FAQ
We accept cryptocurrency payments including Bitcoin (BTC), Ethereum (ETH), and Monero (XMR). Cryptocurrency ensures secure, private transactions for our customers.
We ship without labels for security and reliable delivery. All items are discreetly coded with stickers for identification and smoother customs clearance.
We use an independent, direct shipping line method that has been specifically structured to minimise customs intervention. Shipments are handled discreetly, with complete anonymity, and routed in a way that avoids standard inspection triggers.
This method has a 99% successful arrival rate, including to countries with strict customs controls. In the rare event of an issue, it is handled on our end.
Yes, we ship to most countries worldwide. All packages are shipped discreetly with no external indication of contents. Shipping times vary by destination. Including, USA, Canada, Australia, New Zealand, South Korea, Brazil, Thailand, Vietnam.
In the rare event your order does not arrive, we will either reship your order at no cost or issue a full refund.
We operate with a 99% delivery success rate, but if an issue occurs, it is completely handled on our end. Our priority is ensuring every customer is protected while allowing us to operate sustainably.
Absolutely. All products undergo third-party laboratory testing for purity and identity. Every order includes access to the Certificate of Analysis (COA) for your specific batch.
Our peptides are guaranteed ≥98% purity. Our SARMs and PCT compounds are guaranteed ≥99% purity. Actual purity levels are documented on each COA.
Peptides should be stored at -20°C for long-term storage. SARMs and PCT compounds can be stored at room temperature away from direct sunlight. Specific storage instructions are included with each product.
Due to the nature of our business, we do not accept returns.
Domestic orders typically arrive within 3-5 business days. International orders may take 7-14 business days depending on destination and customs processing.
Yes, we offer discounted pricing for bulk research orders. Contact us at info@medlabsau.io for a custom quote for your laboratory needs.
Our products are legal to purchase for legitimate research purposes in most jurisdictions. It is the buyer’s responsibility to understand and comply with local regulations.