Shipping Policy

REGULAR ORDER DISPATCH DAYS & TIMES:

– Regular order dispatch is every Monday to Friday at 1:00pm (AEST).

– If you place an order after 1:00pm (AEST) on a Friday, expect it to be dispatched the following week on Monday. We do not dispatch on weekends.

– Regular order dispatch days and times do not apply to public holidays throughout the year either.


We ship via Flat Rate (Parcel Post Standard) up to 5-7 Business Day’s Delivery Australia Wide. (We do not post to NT and WA).

MedLabsAU will not be liable for any lost/stolen/damaged items.

SHIPPING TO RESIDENTIAL (PREFERRED):
When you make an order via our website it is processed ASAP and shipped out to you from our Australian based facility. Please ensure there is a safe place for the delivery person to leave the package. A residential ‘house’ address is best preferred for efficient delivery.

*This package will NOT fit in an apartment/condominium letter box so this is your responsibility. We are not liable for the address which you provide us with.

POSTING TO POST OFFICE BOXES:
Please ensure for this method to work, that you have matching photo identification when going to pick up this item from the post office box. This is the only way that this method will work successfully and you will NOT have any issues when picking up your package.

We can post to virtually any address within AUSTRALIA except for if you reside in NT or WA as we do not post to these states. 100% success rate! If your package does not show up after 7-14 business days please contact us immediately and we will investigate further.

POSTAGE DATES & RATES:
When you place an order, will estimate postage and delivery rates for you based on the availability of your items. Postage date estimates will not appear on the postage quotes page. Please remember that the postage estimated date of arrival does not appear due to security reasons. That is why we specify and estimated time of arrival period of within 7-14 business days. Unfortunately we cannot control the postage/courier companies so please bare with us and we appreciate your understanding.

Please also note that the postage rates for many items we sell are size and weight-based. The weight of any such item in our store is approx 50 grams and above.

NOT LIABLE:
On the rare occasion if the postage company indicates that your order has been delivered but you state you have not received it. Unfortunately this is completely out of our hands and therefore a refund, re-ship, store credit or coupon code cannot be given. We are not liable for this reason by any means. This is purely to avoid customers from scamming us.

TRACKING NUMBERS:
Due to security reasons and keeping the anonymity of our business safe we do not provide tracking numbers. Our team will however keep tracking numbers on file to ensure your package is delivered and in the rare case avoiding customers trying to scam us.

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